Award in Communication Skills at the Workplace

MQF/EQF Level 5 (2 ECTS Credits) Blended Intake Opening Soon, 08:30 - 10:00

This course prepares students to be more confident in communicating with different audiences. Consequently, upon completion of this course, individuals following this course will be provided with the necessary skills to improve their ability in communicating with others with confidence. This will be useful to all individuals at the place of work irrespective of the industry or position they are in.

Mastering effective communication skills, encompassing both verbal and non-verbal aspects, is vital for personal success. As social beings, our constant interactions with others underscore the significance of honing communication and interpersonal abilities, whether in individual or group settings. These skills serve as crucial catalysts for cultivating positive relationships, fostering collaboration, and achieving both personal and professional goals.

Throughout this course, we recognize that although many individuals engage in daily communication, not everyone does so effectively. To bridge this gap, our focus lies in developing comprehensive verbal and non-verbal communication skills and knowledge, equipping participants with the tools for effective and impactful communication with particular focus on the work environment.

Learning Outcomes

The learner will be able to:

  • Define the significance of effective workplace communication and its impact on productivity and interpersonal relationships.
  • Identify various communication styles
  • Demonstrate the ability to adapt communication methods to suit diverse audiences.
  • Draw on active listening skills to enhance comprehension, foster rapport, and engage effectively with others.
  • Recite both verbal and non-verbal communication techniques proficiently to articulate messages clearly and persuasively.
  • Identify written communication strategies to produce professional and impactful documents, emails, and reports.
  • Identify barriers of communication and how these can be overcome.
  • Recall technologies and digital tools for efficient workplace communication, to enhance collaboration and workflow.

Who is eligible to participate?

The Award in Communication Skills is ideal for:

  • Employees in the Workplace
  • Business Professionals
  • Leaders and Managers
  • Individuals seeking to get into employment

On successful completion of this program, participants will:

  • Show the significance of effective workplace communication and its impact on productivity and interpersonal relationships.
  • Apply various communication styles to suit diverse audiences.
  • Demonstrate active listening skills to: enhance comprehension, foster rapport, and engage effectively with others.
  • Use both verbal and non-verbal communication techniques proficiently to articulate messages clearly and persuasively.
  • Apply written communication strategies to produce professional and impactful documents, emails, and reports.
  • Apply the appropriate tools and techniques to overcome communication barriers
  • Use technologies and digital tools for efficient workplace communication, enhancing collaboration and workflow.


A summative assessment procedure will be used, and this will be applied at the end of the module when the students would have covered all the material covering all learning outcomes.

At the end of the course the trainees will be asked to complete a Multiple Choice Exam and to deliver 5-to-10-minute presentation on a previously agreed topic.

Assessment marks will be sent to students individually, by email.

Where possible and applicable, if revision of paper is necessary, then the assessment will be reviewed by a supplementary marker.

Final grade will be calculated as follows:

20% on attendance
70% on replies provided
10% on the presentation

A student must obtain a pass mark in all of the above components to be awarded the certification.

This course is made up of a total of 50 hours. These are divided in 12 contact hours, an estimate of 37 self-study hours and an hour of assessment.


Online16th, 23rd, 30th


Online7th, 14th, 21st



The course will be delivered in English.

  • Good working knowledge of the English language (O’level certification).
  • Basic level of digital competence is required (use Microsoft Word / PowerPoint)

Student CV will be requested to verify the above. A request for copies of certification and references will be made, if necessary.



EMCS Academy comes highly recommended for the team’s outstanding guidance in creating a programme that catered for the needs of our employees. As a start, prior to the drawing up of the training programme, various meetings were set up with the management team, with the aim of understanding the training needs of the Company as well as those of the employees. The courses delivered did, not only contain the normal theory one needs to know, but a lot of practical examples. This helped the staff remain focused and attentive on the subject being discussed.

Rishi Bonello
Director, Rosemont (Malta) Ltd, 2022

When Vivian teamed up with the EMCS Academy for our further training requirements, it was a perfect match. The courses were helpful not just for our work but also for our personal lives and I definitely feel generally more empowered after attending some of the courses that were offered to us and which EMCS took care to tailor and fine-tune according to our requirements.

Kenneth Briffa
Senior Medical Representative, Vivian Corporation, 2022

Total Learning Hours

Full course: 50 hours

Hours include contact hours, supervised practice hours, self-study hours and assesment hours.


Ramon Muscat

Director, EMCS Advisory Ltd, Malta

Mr. Ramon Muscat is currently a Director at EMCS Advisory Limited.

Focusing on the EMCS Academy, Ramon’s purpose is to maximise individuals’ true potential through coaching and training.

He is actively involved in the provision of training in non-technical skills for both the public and private sector (such as time management, planning and work-life balance, motivating self and others, the great customer experience, and dealing with difficult customers (to mention a few). Furthermore, Ramon coaches individuals in top-tier positions.

Apart from his Masters in Business Administration Ramon attained a certificate in Managing People from the College of Management and IT and an ILM Level 5 – Certificate in Coaching and Mentoring.

Francesca Camenzuli

Senior Executive, EMCS Advisory Ltd, Malta

Francesca Camenzuli forms part of the EMCS advisory team. She graduated from the University of Malta with a BSc (Hons) in Psychology and is currently reading for an MSc in Organisation Psychology at the University of London, Birkbeck College.
Through her academic and professional experiences, Francesca has developed an interest in training and is today actively involved in the development of the academy and assists the team in the development of training programmes, and training delivery. Her curiosity to understand peoples’ mindsets and her passion to transform individuals through practical approaches, results in the delivery of highly effective and practical training courses.

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If you are interested to join this course when the intake is open please fill in the form below.

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Why Choose Us

We are a private Academy, made up of a team of highly motivated individuals who believe in the continuous development and empowerment of individuals through learning.

The Academy offers training services and is an accredited training institution by the Malta Further and Higher Education Authority (MFHEA). EMCS Academy is a Higher Education Institution, Licence Number 2016-19. It provides practical solutions and results-oriented training which translate into positive change. The Academy’s philosophy is to provide exceptional services to all clients whilst ensuring that all learning outcomes are reached, and all trainees have advanced their knowledge on the subject matter of the specific course they would have chosen to follow.

Our courses are developed following in-depth research and consultation on the subject matter and the related market, thus ensuring that market needs are met. All our trainers are experts in their field and actively contribute towards the continuous development of the courses which they deliver.

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