This training programme is tailored for professionals at all levels, this program equips participants with essential skills in communication, conflict resolution, and emotional intelligence. Individuals will learn to proactively identify and navigate difficult situations, fostering positive work environments and contributing to team success.
Through interactive exercises and real-world examples, individuals will gain the confidence to turn challenges into opportunities for growth and collaboration. Individuals will elevate their ability to handle workplace conflicts and contribute to a thriving, harmonious work culture.
Introduction to Effective Leadership
The Leader as a Coach
Strategic Thinking and Decision Making
Empowering Teams for Success
Diversity and Inclusion in Leadership
Adaptive Leadership in Changing Landscapes
Ethical Leadership and Integrity
Leadership Mastery and Continued Growth
At the end of the course the learner will have acquired the following skills:
The course will be delivered using a blend of approaches to ensure a
unique learning and development model that enables the trainee to learn the general framework of the subject and then apply what is learnt to real cases.
Assessment
At the end of the course the trainees will be asked to complete an assessment which will be composed of Multiple Choice questions and a case study on the topics discussed.
Assessment marks will be sent to students individually, by email.
Where possible and applicable, if revision of paper is necessary, then the assessment will be reviewed by a supplementary marker.
With regards to student complaints and appeals, students will be given a 7-day time period in which case the student will be able to apply for revision of paper. After it expires, marks will be final. In the event of a failure in the Multiple-Choice exam, the student will be given the opportunity to sit for a resit.
Final grade will be calculated as follows:
20% on attendance
80% on the replies provided
A student must obtain a pass mark in both components to be awarded the certification.
This course is made up of a total of 50 hours. These are divided in 12 contact hours, an estimate of 37 self-study hours and an hour of assessment.
In-person sessions:
| April | 8th, 15th, 22nd, 29th |
| May | 6th, 13th, 20th, 27th |
| June | 3rd |
The course will be delivered in English.
Student CV will be requested to verify the above. A request for copies of certification and references will be made, if necessary.
Total Learning Hours
Full course: 50 hours
Hours include contact hours, supervised practice hours, self-study hours and assesment hours.
Director, EMCS Advisory Ltd, Malta
Silvan holds a degree in Banking & Finance from the University of Malta and an MBA from the University of Reading, specialising in Corporate Finance and Business Leadership. Silvan has been involved in various sectors of the economy from telecommunications, financial services and also manufacturing, holding various managerial and directorship roles. Silvan is a Director for Advisory Services at EMCS Ltd: he specialises in advising family organisations on their strategy formulation, corporate governance, internal culture, operational processes & structuring, financial performance analysis and sourcing their financing needs.
Silvan has extensive experience in training and coaching business leaders. He currently holds the post of Chairperson of the Family Business Committee within the Malta Chamber of Commerce.
Francesca Giudice is a trainer and facilitator with experience in helping individuals and teams build skills that see results. With a Master’s in Organisational Psychology and a degree in Psychology, she brings together academic understanding and real-world practicality to deliver her sessions.
Her main training areas include Customer Experience, Time Management, Communication, and Entrepreneurship, all topics that are essential for people-centred workplaces. Francesca works to have every session interactive, practical, and designed to keep energy high while ensuring the learning is relevant and immediately applicable.
Francesca has delivered training across a wide range of settings, including insurance, pharmaceutical, sales and consultancy firms, NGOs, and the public sector, shaped by her experience at EMCS and her current work with an NGO. Participants leave her sessions with practical tools, clarity, and the confidence to take what they learned and put it into practice.
Director, EMCS Advisory Ltd, Malta
Mr. Ramon Muscat is currently a Director at EMCS Advisory Ltd with a passion for helping individuals and organisations maximise their true potential through training and coaching. He holds a Master’s in Management with a focus on Human Resources and Talent Development from GBSB Global, and a Professional Certificate in Customer Experience and Customer Service Management from the CX Academy. Ramon also earned an ILM Level 5 Certificate in Coaching and Mentoring, a Certificate in Managing People from the College of Management and IT (CMIT), Ireland, and an MBA from the University of Malta, where he had previously completed his Honours Degree in Management.
At EMCS Academy Ramon regularly delivers training in key areas such as leadership, time management and productivity, customer experience and communication. Ramon has served as a lead trainer for a number of courses for the public sector. He was one of the key trainers involved in the provision of management training for paramedics and middle managers of the Gozo General Hospital and Public Health Institutions in Gozo as part of ESF 4.189 entitled ‘Continuous Training and Development for the Public Sector in Gozo. Furthermore, Ramon provides executive and leadership coaching. He was involved in a project for the Ministry of Health, the Elderly and Community Care where he was engaged in coaching individuals in senior positions within the Ministry as well as nurses in managerial positions within public healthcare. This coaching was delivered as part of a broader initiative, which also included training in non-technical skills tailored to the target audience.
