Award in Mastering Conflict Management and Difficult Situations

MQF/EQF Level 5 (2 ECTS Credits) Face-to-face, Blended Intake Opening Soon

This training programme is tailored for professionals at all levels, this program equips participants with essential skills in communication, conflict resolution, and emotional intelligence. Individuals will learn to proactively identify and navigate difficult situations, fostering positive work environments and contributing to team success.

Through interactive exercises and real-world examples, individuals will gain the confidence to turn challenges into opportunities for growth and collaboration. Individuals will elevate their ability to handle workplace conflicts and contribute to a thriving, harmonious work culture.

Course Outline

Introduction to Effective Leadership

  • Overview of the course objectives and structure
  • Understanding the importance of effective leadership in today’s dynamic world
  • Exploring the characteristics of successful leaders
  • Introduction to key concepts: communication, strategic thinking, team empowerment, and ethical decision-making

The Leader as a Coach

  • The importance of coaching skills in effective leadership
  • Understanding coaching in Leadership
  • Key coaching skills for leaders
  • Coaching models and framework

Strategic Thinking and Decision Making

  • Developing a strategic mindset for effective leadership
  • Understanding the importance of vision and goal-setting
  • Decision-making frameworks and techniques for leaders
  • Balancing short-term goals with long-term vision

Empowering Teams for Success

  • The significance of team empowerment in leadership
  • Strategies for building trust and collaboration within teams
  • Delegating effectively and empowering team members
  • Motivating and inspiring teams towards achieving common goals

Diversity and Inclusion in Leadership

  • Recognising the value of diversity in leadership
  • Understanding unconscious bias and its impact on decision-making
  • Creating an inclusive environment that fosters creativity and innovation
  • Strategies for promoting diversity and inclusion within organisations

Adaptive Leadership in Changing Landscapes

  • Navigating change and uncertainty as a leader
  • Adapting leadership styles to different situations and challenges
  • Building resilience and agility in leadership approach
  • Leading through crisis and uncertainty with confidence

Ethical Leadership and Integrity

  • Importance of ethical leadership in maintaining trust and credibility
  • Ethical decision-making frameworks and principles
  • Handling ethical dilemmas and conflicts of interest
  • Cultivating a culture of integrity within the organisation

Leadership Mastery and Continued Growth

  • Reflection on your personal leadership journey throughout the course
  • Creating a personal leadership development plan
  • Setting goals for ongoing growth and improvement as a leader
  • Commitment to applying learned principles and techniques in real-world leadership scenarios

 

At the end of the course the learner will have acquired the following skills:

  • Practice self-reflection on their own strengths, weaknesses, and leadership style based on the knowledge and feedback received from the course.
  • Apply leadership theories and concepts learned in the course to real-life scenarios within their workplace or community.
  • Actively practice effective communication techniques, such as active listening, providing constructive feedback, and delivering clear and inspiring messages.
  • Apply leadership skills in team meetings, presentations, and one-on-one interactions.
  • Apply conflict resolution strategies and negotiation techniques to address conflicts and disagreements (in their professional and personal life).
  • Demonstrate ethical leadership by consistently making decisions based on ethical principles and values.
  • Apply strategic thinking and planning techniques to set goals and actionable plans.
  • Use change management principles to guide their team or organization through transitions and adapt to new circumstances.
  • Apply crisis management skills and remain calm under pressure during challenging situations.
  • Use data and feedback to make informed decisions and improvements.
  • Individuals in leadership positions who need to navigate conflicts within their teams and resolve difficult situations effectively.
  • HR professionals responsible for mediating conflicts, fostering a positive work environment, and implementing conflict resolution strategies.
  • Employees who want to enhance their skills in handling difficult situations, promoting a harmonious workplace, and improving communication.
  • Individuals running their own businesses who want to develop the skills to manage conflicts and challenging situations in the workplace.
  • Professionals who deal with challenging customer interactions and need strategies for effective conflict resolution.

The course will be delivered using a blend of approaches to ensure a
unique learning and development model that enables the trainee to learn the general framework of the subject and then apply what is learnt to real cases.

Assessment

At the end of the course the trainees will be asked to complete an assessment which will be composed of Multiple Choice questions and a case study on the topics discussed.

Assessment marks will be sent to students individually, by email.

Where possible and applicable, if revision of paper is necessary, then the assessment will be reviewed by a supplementary marker.

With regards to student complaints and appeals, students will be given a 7-day time period in which case the student will be able to apply for revision of paper. After it expires, marks will be final. In the event of a failure in the Multiple-Choice exam, the student will be given the opportunity to sit for a resit.

Final grade will be calculated as follows:
20% on attendance
80% on the replies provided

A student must obtain a pass mark in both components to be awarded the certification.

This course is made up of a total of 50 hours. These are divided in 12 contact hours, an estimate of 37 self-study hours and an hour of assessment.

In-person sessions:

April8th, 15th, 22nd, 29th
May6th, 13th, 20th, 27th
June3rd

 

The course will be delivered in English.

  • Good working knowledge of the English language (O’level certification).
  • Basic level of digital competence is required (use Microsoft Word / PowerPoint)

Student CV will be requested to verify the above. A request for copies of certification and references will be made, if necessary.

 


Testimonials

EMCS Academy comes highly recommended for the team’s outstanding guidance in creating a programme that catered for the needs of our employees. As a start, prior to the drawing up of the training programme, various meetings were set up with the management team, with the aim of understanding the training needs of the Company as well as those of the employees. The courses delivered did, not only contain the normal theory one needs to know, but a lot of practical examples. This helped the staff remain focused and attentive on the subject being discussed.

Rishi Bonello
Director, Rosemont (Malta) Ltd, 2022

When Vivian teamed up with the EMCS Academy for our further training requirements, it was a perfect match. The courses were helpful not just for our work but also for our personal lives and I definitely feel generally more empowered after attending some of the courses that were offered to us and which EMCS took care to tailor and fine-tune according to our requirements.

Kenneth Briffa
Senior Medical Representative, Vivian Corporation, 2022

Total Learning Hours

Full course: 50 hours

Hours include contact hours, supervised practice hours, self-study hours and assesment hours.

Trainers

Silvan Mifsud

Director, EMCS Advisory Ltd, Malta

Silvan holds a degree in Banking & Finance from the University of Malta and an MBA from the University of Reading, specialising in Corporate Finance and Business Leadership. Silvan has been involved in various sectors of the economy from telecommunications, financial services and also manufacturing, holding various managerial and directorship roles. Silvan is a Director for Advisory Services at EMCS Ltd: he specialises in advising family organisations on their strategy formulation, corporate governance, internal culture, operational processes & structuring, financial performance analysis and sourcing their financing needs.

Silvan has extensive experience in training and coaching business leaders. He currently holds the post of Chairperson of the Family Business Committee within the Malta Chamber of Commerce.

Francesca Camenzuli

Senior Executive, EMCS Advisory Ltd, Malta

Francesca Camenzuli forms part of the EMCS advisory team. She graduated from the University of Malta with a BSc (Hons) in Psychology and is currently reading for an MSc in Organisation Psychology at the University of London, Birkbeck College.
Through her academic and professional experiences, Francesca has developed an interest in training and is today actively involved in the development of the academy and assists the team in the development of training programmes, and training delivery. Her curiosity to understand peoples’ mindsets and her passion to transform individuals through practical approaches, results in the delivery of highly effective and practical training courses.

Ramon Muscat

Director, EMCS Advisory Ltd, Malta

Mr. Ramon Muscat is currently a Director at EMCS Advisory Limited.

Focusing on the EMCS Academy, Ramon’s purpose is to maximise individuals’ true potential through coaching and training.

He is actively involved in the provision of training in non-technical skills for both the public and private sector (such as time management, planning and work-life balance, motivating self and others, the great customer experience, and dealing with difficult customers (to mention a few). Furthermore, Ramon coaches individuals in top-tier positions.

Apart from his Masters in Business Administration Ramon attained a certificate in Managing People from the College of Management and IT and an ILM Level 5 – Certificate in Coaching and Mentoring.

I'm interested in this course

If you are interested to join this course when the intake is open please fill in the form below.

Why Choose Us

We are a private Academy, made up of a team of highly motivated individuals who believe in the continuous development and empowerment of individuals through learning.

The Academy offers training services and is an accredited training institution by the Malta Further and Higher Education Authority (MFHEA). EMCS Academy is a Higher Education Institution, Licence Number 2016-19. It provides practical solutions and results-oriented training which translate into positive change. The Academy’s philosophy is to provide exceptional services to all clients whilst ensuring that all learning outcomes are reached, and all trainees have advanced their knowledge on the subject matter of the specific course they would have chosen to follow.

Our courses are developed following in-depth research and consultation on the subject matter and the related market, thus ensuring that market needs are met. All our trainers are experts in their field and actively contribute towards the continuous development of the courses which they deliver.

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