This course prepares students to be more confident overall when dealing with people. Whether it relates to negotiating and selling a product or service, or indeed an idea during a team meeting, this course will empower people through the provision of adequate skill sets and practical case studies to succeed.
The overall objective of this training programme is to equip participants with the necessary knowledge, skills and competences to master their negotiation, persuasion and influence skills and utilise such acquired skills throughout one’s life. Whether it relates to handling a difficult colleague or negotiating a deal (be it at work or at the market), the skills developed during this course will give participants a better chance of personal and financial success and have a positive impact on their life.
On completion of the course, participants will have developed a detailed knowledge and understanding of, and acquired the necessary skills to:
This course is ideal for:
On successful completion of this program, participants will:
Assessment
A summative assessment procedure will be used, and this will be applied at the end of the module when the students would have covered all the material covering all learning outcomes.
At the end of the course the trainees will be asked to undertake an oral practical / discussion case study and complete a Multiple-Choice Exam.
Assessment marks will be sent to students individually, by email.
Where possible and applicable, if revision of paper is necessary, then the assessment will be reviewed by a supplementary marker. In the event of a failure in the multiple-choice exam, the student will be given the opportunity to sit for a resit.
Final grade will be calculated as follows:
20% oral case study
20% on attendance
60% on multiple-choice exam
A student must obtain a pass mark in all of the above components to be awarded the certification.
This course is made up of a total of 25 hours. These are divided in 12 contact hours, an estimate of 12 self-study hours and an hour of assessment.
The course will be delivered in English.
Student CV will be requested to verify the above. A request for copies of certification and references will be made, if necessary.
Total Learning Hours
Full course: 25 hours
Hours include contact hours, supervised practice hours, self-study hours and assesment hours.
Director, EMCS Advisory Ltd, Malta
Mr. Ramon Muscat is currently a Director at EMCS Advisory Limited.
Focusing on the EMCS Academy, Ramon’s purpose is to maximise individuals’ true potential through coaching and training.
He is actively involved in the provision of training in non-technical skills for both the public and private sector (such as time management, planning and work-life balance, motivating self and others, the great customer experience, and dealing with difficult customers (to mention a few). Furthermore, Ramon coaches individuals in top-tier positions.
Apart from his Masters in Business Administration Ramon attained a certificate in Managing People from the College of Management and IT and an ILM Level 5 – Certificate in Coaching and Mentoring.
Executive, EMCS Advisory Ltd, Malta
Francesca Camenzuli forms part of the EMCS advisory team. She graduated from the University of Malta with a BSc (Hons) in Psychology and is currently reading for an MSc in Organisation Psychology at the University of London, Birkbeck College.
Through her academic and professional experiences, Francesca has developed an interest in training and is today actively involved in the development of the academy and assists the team in the development of training programmes, and training delivery. Her curiosity to understand peoples’ mindsets and her passion to transform individuals through practical approaches, results in the delivery of highly effective and practical training courses.
