Management in Healthcare: Professional Interpersonal Skills with Patient and Relatives

MQF/EQF Level 5 (5 ECTS Credits) Face-to-face, Online Intake Opening Soon

EMCS Advisory Ltd has been contracted by the Ministry for Health to deliver training as part of the project – ESF 02.052- Non-technical skills training for healthcare personnel, which is part financed through the European Social Funds. The main objectives of this project are

– to strengthen healthcare staff team dynamics, and
– to improve interpersonal relationships between healthcare professionals, the patients, and their relatives.

The training shall contribute towards enhancing productivity and performance of healthcare personnel and ultimately result in a better healthcare environment for all concerned and improved patient satisfaction with the services provided. It will thus serve as a catalyst for all concerned in striving to achieve excellence in our National Healthcare System.

Course website: Home – Ministry of Health (


Accreditation and MQF/EQF Level
A CPD Award accredited with 10 SCQF Credits at SCQF Level 8 (EQF Level 5MQF/EQF Level 5) by the Scottish Credits and Qualifications framework, as equivalent to 5 ECTS Credits awarded by the Malta Further & Higher Education Authority (MFHEA). The Professional Interpersonal Skills with Patient and Relatives, certificate of achievement will be awarded to delegates who successfully attend a minimum of 8 modules and obtain a minimum pass in the relative assessment.

Learning Outcomes

Healthcare professionals offer a service to their patients, but unlike other service providers, its
clients are people in special circumstances being devoid of their normal state of health. Delivery of excellent patient care and customer satisfaction are the result of the effort of
various Healthcare providers, clinicians, nurses, midwives, allied Healthcare professionals and
support employees who, as a team, contribute towards this goal.

The aim of this project is to provide constant and consistent training in non-technical skills dealing with both the social dimension and the cognitive element in the healthcare sector to all personnel who are excellent at their technical skills but at the same time may not be so proficient in interacting with patients.

Throughout this training, reference will be made to the application of principles outlined in Directive 4 issued by the Principal Permanent Secretary on 6th April 2017. (Directive no. 4-1 Standards For Service Of Excellence Offered By The Public Administration To The Public And To Public Employees, in terms of the Public Administration and the ten determinants to achieve service of excellence.)

The delivery of this training will result in an improvement in the internal communication and interaction between the staff working within the various healthcare departments, ultimately striving towards excellence in:

  • patient safety
  • patient care
  • patient/relative satisfaction.

Learning methodologies include classroom-based learning and seminars as indicated in each programme above. The method of delivery may vary depending on the subject matter. However, a participative approach is undertaken and training delivery is based on an eclectic choice of methods which cater for different learning styles with emphasis on experiential techniques.

Delivery includes workshop- based programmes, case studies, practical exercises and videos related to a Healthcare set up

A summative assessment procedure will be used and this will be applied at the end of each module when the students would have covered all the material covering all learning outcomes. Trainee will be asked to work on 5 short assessments reflecting the material covered and knowledge gained throughout the course.

Grading: A (80-100%); B (65-79%); C (50 – 64%); F (0-49%)

The course will be delivered over a 36-hour period (part-time).

The course will be delivered in English. Course delivery in Maltese is also an option, if required.

All individuals working within the public health sector in Malta and Gozo and holding a non-managerial position.

Course Modules

Interpersonal Skills and Professionalism in Healthcare

Effective Communication with Patients and Relatives

Interpersonal Skills in Patient Centred Care and Conflict Resolution

Managing Yourself

Employee-Patient Relatives Relationships

Team Working

Team Building

Total Learning Hours

Full course: 36 hours

Hours include contact hours, supervised practice hours, self-study hours and assesment hours.

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Why Choose Us

We are a private Academy, made up of a team of highly motivated individuals who believe in the continuous development and empowerment of individuals through learning.

The Academy offers training services and is an accredited training institution by the Malta Further and Higher Education Authority (MFHEA). EMCS Academy is a Higher Education Institution, Licence Number 2016-19. It provides practical solutions and results-oriented training which translate into positive change. The Academy’s philosophy is to provide exceptional services to all clients whilst ensuring that all learning outcomes are reached, and all trainees have advanced their knowledge on the subject matter of the specific course they would have chosen to follow.

Our courses are developed following in-depth research and consultation on the subject matter and the related market, thus ensuring that market needs are met. All our trainers are experts in their field and actively contribute towards the continuous development of the courses which they deliver.