Whether it relates to handling a difficult colleague or negotiating a deal (be it at work or at the market), the skills developed during this course will give participants a better chance of personal and financial success and have a positive impact on their life.
Participants will learn that persuasion and influence are useless unless one can gauge how the other person is feeling. That is why reading body language is so important when applying negotiation and persuasion skills. As well as learning how to deal with difficult people, participants will also be taught about the universality of persuasion – that can consequently be applied in all aspects of one’s life, be it at home or at work.
On completion of the course, participants will have developed a detailed knowledge and understanding of, and acquired the necessary skills to:
The course will be delivered using a blend of approaches to ensure a unique learning and development model that enables the learner to learn the general framework of the subject and then apply what is learnt to real life cases.
Participants are actively encouraged to use the unique opportunity this program presents to identify their own goals, outcomes, opportunities and learning experiences.
Participants will be actively encouraged to ask questions, share their own learning, and engage in scholarly discussion around the key factors affecting time management and being in control of same. The learning gained from the module will then be reinforced through additional post-module resources and activities which the participant can complete in their own time and at their own pace.
A summative assessment procedure will be used and this will be applied at the end of the module when the students would have covered all the material covering all learning outcomes.
At the end of the module the trainees will be asked to:
This course is made up of a total of 12 contact hours.
EMCS Academy, Level 2, Regional Business Centre, University Heights, Msida.
The course will be delivered in English.
Good working knowledge of the English language. (O’level certification/ as per EMCS judgement).
Basic level of digital competence is required (use Microsoft Word / PowerPoint)
MQF/EQF Level 5 – 1 ECTS
The course will incorporate the following elements and key sub-topics:
This section tackles aspects relating to, but not limited to: understanding how to effectively handle difficult individuals (whether colleague or third party), how to negotiate deals (be it at work or at the market), and positively portraying your arguments/ ideas during meetings (whether informal with friends or structured work events).
Topics that will be covered include
This section of the course will tackle techniques to aid participants master their persuasion and influence skills and create awareness on the importance of gauging how the other person is feeling. Factors relating to: Body language, communication and persuasion skills will be amply tackled in this section.
Topics that will be covered in the section include:
Director, EMCS Advisory Ltd, Malta
Mr. Ramon Muscat is currently a Director at EMCS Advisory Limited.
Focusing on the EMCS Academy, Ramon’s purpose is to maximise individuals’ true potential through coaching and training.
He is actively involved in the provision of training in non-technical skills for both the public and private sector (such as time management, planning and work-life balance, motivating self and others, the great customer experience, and dealing with difficult customers (to mention a few). Furthermore, Ramon coaches individuals in top-tier positions.
Apart from his Masters in Business Administration Ramon attained a certificate in Managing People from the College of Management and IT and an ILM Level 5 – Certificate in Coaching and Mentoring.
