Problem Solving

ECTS Not Applicable Face-to-face Contact Us For Details, 15:30-17:00

This course delves into the art and science of effective problem-solving, exploring methodologies and techniques that empower one to navigate complexities and make informed decisions.

Description

In this course, we immerse ourselves in the intricate world of effective problem-solving, combining the art and science behind it. Delving into diverse methodologies and techniques, we empower participants to navigate complexities with confidence and make well-informed decisions.

Offering a comprehensive platform, this course is crafted to develop and refine problem-solving prowess, providing trainees with the essential tools to conquer challenges across various facets of life. Join us on a journey of skill enhancement and mastery in the realm of problem-solving.

Course Outline

Introduction to Problem Solving

  • Overview of problem-solving process
  • Importance of problem-solving skills
  • Types of problems (routine vs. non-routine)
  • Introduction to different problem-solving techniques (e.g., brainstorming, root cause analysis)

Understanding the Problem

  • Defining the problem statement
  • Identifying stakeholders and their perspectives
  • Analysing constraints and limitations
  • Utilising problem-solving frameworks

Generating Solutions

  • Techniques for generating ideas (e.g., mind mapping, lateral thinking)
  • Evaluating potential solutions
  • Prioritising solutions based on feasibility and impact
  • Encouraging creativity in problem-solving

Decision Making

  • Introduction to decision-making models (e.g., SWOT analysis, decision matrix)
  • Evaluating alternatives
  • Considering risk and uncertainty
  • Making informed decisions under pressure

Implementing Solutions

  • Creating an action plan
  • Assigning responsibilities and timelines
  • Overcoming resistance to change
  • Monitoring progress and adjusting course as needed

Collaborative problem Solving

  • Importance of teamwork in problem-solving
  • Building trust and communication among team members
  • Techniques for effective collaboration (e.g., brainstorming sessions, consensus building)

Review and Reflection

  • Reflecting on personal growth in problem-solving skills
  • Reviewing key concepts and techniques learned throughout the course
  • Identifying areas for further development
  • Setting goals for continued improvement in problem-solving abilities

Delivery Schedule

June  03, 10, 17, 24
July   01, 08, 15

The course will be delivered in English.

Training Venue

EMCS Academy
Centris Business Gateway II, Level 4,
Triq is-Salib tal-Imriehel Zone 3,
Central Business District,
Birkirkara

Total Learning Hours

Full course: 9 hours

Hours include contact hours, supervised practice hours, self-study hours and assesment hours.

Trainers

Ramon Muscat

Director, EMCS Advisory Ltd, Malta

Mr. Ramon Muscat is currently a Director at EMCS Advisory Ltd with a passion for helping individuals and organisations maximise their true potential through training and coaching. He holds a Master’s in Management with a focus on Human Resources and Talent Development from GBSB Global, and a Professional Certificate in Customer Experience and Customer Service Management from the CX Academy. Ramon also earned an ILM Level 5 Certificate in Coaching and Mentoring, a Certificate in Managing People from the College of Management and IT (CMIT), Ireland, and an MBA from the University of Malta, where he had previously completed his Honours Degree in Management.

At EMCS Academy Ramon regularly delivers training in key areas such as leadership, time management and productivity, customer experience and communication. Ramon has served as a lead trainer for a number of courses for the public sector. He was one of the key trainers involved in the provision of management training for paramedics and middle managers of the Gozo General Hospital and Public Health Institutions in Gozo as part of ESF 4.189 entitled ‘Continuous Training and Development for the Public Sector in Gozo. Furthermore, Ramon provides executive and leadership coaching. He was involved in a project for the Ministry of Health, the Elderly and Community Care where he was engaged in coaching individuals in senior positions within the Ministry as well as nurses in managerial positions within public healthcare. This coaching was delivered as part of a broader initiative, which also included training in non-technical skills tailored to the target audience.

I'm interested in this course

If you are interested to join this course when the intake is open please fill in the form below.

Why Choose Us

We are a private Academy, made up of a team of highly motivated individuals who believe in the continuous development and empowerment of individuals through learning.

The Academy offers training services and is an accredited training institution by the Malta Further and Higher Education Authority (MFHEA). EMCS Academy is a Higher Education Institution, Licence Number 2016-19. It provides practical solutions and results-oriented training which translate into positive change. The Academy’s philosophy is to provide exceptional services to all clients whilst ensuring that all learning outcomes are reached, and all trainees have advanced their knowledge on the subject matter of the specific course they would have chosen to follow.

Our courses are developed following in-depth research and consultation on the subject matter and the related market, thus ensuring that market needs are met. All our trainers are experts in their field and actively contribute towards the continuous development of the courses which they deliver.

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