This course shares strategies that will inspire participants to build fantastic customer experiences, and focus on where it really matters!
The Great Customer Experience training course shares strategies that will inspire participants to build fantastic customer experiences, and focus on where it really matters! Companies lose more than 75 billion dollars every year as a result of bad customer service. Customers switch from brand to brand and the companies who manage to build a loyal clientele will have a significant advantage.
After completing this training programme, participants will have the skills and knowledge to:
6 sessions are recommended (This course can be tailored to client’s distinct needs)
This course can be delivered online or face to face. The course will be delivered in English.
Total Learning Hours
Full course: 6 hours
Module 1: 1 hour
Module 2: 1 hour
Module 3: 1 hour
Module 4: 1 hour
Module 5: 1 hour
Module 6: 1 hour
Hours include contact hours, supervised practice hours, self-study hours and assesment hours.
Director, EMCS Advisory Ltd, Malta
Mr. Ramon Muscat is currently a Director at EMCS Advisory Limited.
Focusing on the EMCS Academy, Ramon’s purpose is to maximise individuals’ true potential through coaching and training.
He is actively involved in the provision of training in non-technical skills for both the public and private sector (such as time management, planning and work-life balance, motivating self and others, the great customer experience, and dealing with difficult customers (to mention a few). Furthermore, Ramon coaches individuals in top-tier positions.
Apart from his Masters in Business Administration Ramon attained a certificate in Managing People from the College of Management and IT and an ILM Level 5 – Certificate in Coaching and Mentoring.
Executive, EMCS Advisory Ltd, Malta
Francesca Camenzuli forms part of the EMCS advisory team. She graduated from the University of Malta with a BSc (Hons) in Psychology and is currently reading for an MSc in Organisation Psychology at the University of London, Birkbeck College.
Through her academic and professional experiences, Francesca has developed an interest in training and is today actively involved in the development of the academy and assists the team in the development of training programmes, and training delivery. Her curiosity to understand peoples’ mindsets and her passion to transform individuals through practical approaches, results in the delivery of highly effective and practical training courses.
