Managing conflict in the workplace

Intake Opening Soon 15:00 - 18:00 Mid-Level / Advanced

Discover effective strategies for managing workplace conflict in our upcoming workshop.


This workshop is designed to equip participants with essential skills and strategies for effectively managing and resolving conflicts in the workplace. Attendees will learn how to identify sources of conflict, communicate assertively, and facilitate constructive resolutions. Whether you’re a team leader, HR professional, or employee, this workshop will empower you to navigate challenging situations with poise and professionalism, fostering a more harmonious and productive work environment.


  • Understanding Workplace Conflict
  • Conflict Management Styles & Options
  • Preventing Conflict
  • Conflict Resolution
  • Negotiation and Compromise: Finding Win-Win Solutions
  • Active Listening Techniques: Enhancing Understanding and Empathy
  • Managing Emotions in Conflict Situations: Self-awareness and Emotional Intelligence
  • Strategies for De-escalating Tension in Conflict Situations
  • Handling Conflict with Remote or Virtual Teams
  • Building a Positive Conflict Resolution Culture in the Workplace

Target Audience

HR managers and officers responsible for mediating workplace conflicts and fostering a positive work environment.
Managers and Team Leaders                                                                                                                                                                                                            Business Owners and Entrepreneurs                                                                                                                                                                                         Employees at all Levels who wish to improve their ability to handle conflicts effectively and contribute to a positive work culture.                        Anyone Interested in Improving Workplace Dynamics

Duration and Delivery

This workshop will take place on 10 November 2024 at 15:00 – 18:00

Delivery: Online



Register for this online workshop any one of the other workshops currently open and pay Eur90 (discounted from Eur100).


Register for this online workshop and any two of the other workshops and pay Eur130 (discounted from Eur150).


All workshops qualify for CPE hours (either Core or Professional Competencies) and a ‘Certificate of Attendance’ will be given for each workshop attended.


Contact us on for multiple bookings and more information.

Total Learning Hours

Full course: 3 hours

Hours include contact hours, supervised practice hours, self-study hours and assesment hours.


Silvan Mifsud

Director, EMCS Advisory Ltd, Malta

Silvan holds a degree in Banking & Finance from the University of Malta and an MBA from the University of Reading, specialising in Corporate Finance and Business Leadership. Silvan has been involved in various sectors of the economy from telecommunications, financial services and also manufacturing, holding various managerial and directorship roles. Silvan is a Director for Advisory Services at EMCS Ltd: he specialises in advising family organisations on their strategy formulation, corporate governance, internal culture, operational processes & structuring, financial performance analysis and sourcing their financing needs.

Silvan has extensive experience in training and coaching business leaders. He currently holds the post of Chairperson of the Family Business Committee within the Malta Chamber of Commerce.

I'm interested in this course

If you are interested to join this course when the intake is open please fill in the form below.

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We are a private Academy, made up of a team of highly motivated individuals who believe in the continuous development and empowerment of individuals through learning.

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